Precision
Freight should be planned around the actual shipment—not assumptions. We work to understand the commodity, route, equipment, timing, facilities, handling, documentation, and risks before execution begins.
The people and principles behind the freight
Logistics is complicated. Working with your transportation partner should not be.
TWG combines practical freight experience, responsive communication, qualified capacity, and clear accountability to help customers move freight with greater confidence.
Based in Gilbert, Arizona. Supporting customers and freight movements across the United States and beyond.
TWG at a glance
Freight brokerage, forwarding, and logistics support.
Nationwide domestic freight
International coordination
Aviation & aerospace experience
Human accountability
Who we are
The Wicker Group LLC
TWG is a freight brokerage and forwarding company built around responsive service, practical decision-making, and long-term customer relationships.
We help shippers manage domestic and international freight across truckload, less-than-truckload, expedited, specialized, cross-border, air, ocean, warehousing, and consulting needs.
Our role is not simply to secure transportation. It is to understand the shipment, identify the right approach, remain engaged during execution, and communicate clearly when conditions change.
Reachable operations team
Practical transportation recommendations
Carefully selected capacity
Meaningful shipment visibility
Honest communication
Ownership through delivery
The principles behind the work
Precision. Purpose. Partnership.
Purpose
Every transportation decision affects more than the load. It may affect production, customer commitments, service performance, revenue, or the reputation of the business behind the shipment.
Partnership
Customers and carriers should receive clear expectations, responsive communication, and a team that stays involved when the original plan changes.
Built around a better working relationship
TWG was created to make freight feel more accountable.
Transportation can become unnecessarily difficult when service is transactional, communication is inconsistent, or no one takes ownership of the complete shipment.
TWG was built around a different approach: understand the customer, understand the freight, communicate clearly, and remain accountable from quote through delivery.
That approach continues to shape how the company grows, how customers are supported, and how carrier relationships are managed.
Gilbert headquarters. Nationwide reach.
Local leadership with a broad operating footprint.
TWG is based in Gilbert, Arizona, while supporting customers, carriers, and freight movements across the United States.
The company’s work is not limited to the Phoenix market. TWG coordinates freight across national lanes, regional networks, cross-border routes, and international air and ocean movements.
Nationwide domestic freight
Regional transportation
U.S.–Canada and U.S.–Mexico
International import and export
Airport and port handoffs
Warehousing and distribution
Experience where timing and handling matter
Aviation and aerospace freight requires more than routine execution.
Aviation and aerospace shipments often involve high-value components, maintenance requirements, service-center coordination, production deadlines, controlled handling, and customer-specific documentation.
TWG has developed meaningful experience supporting this environment, including routine transportation, urgent movements, specialized freight, and aircraft-on-ground situations.
Time-critical movement
Support for urgent, production-critical, and aircraft-on-ground shipments.
Controlled handling
Planning around high-value components, documentation, and customer-specific requirements.
Clear communication
Milestone updates and coordination across shippers, carriers, service centers, and receiving teams.
Reachable decision-makers
Leadership should understand the operation—not only the report.
TWG is led with a hands-on approach. Leadership remains connected to customers, operations, technology, carrier relationships, service performance, and the day-to-day realities behind the freight.
Direct understanding of customer needs
Involvement in complex shipments
Corrective action after service failures
Practical technology decisions
Support for operations teams
Long-term relationship development
Better tools. Better information. Human accountability.
Technology should make service more useful—not less personal.
TWG uses transportation, tracking, carrier-qualification, communication, and analytics tools to improve visibility and support better freight decisions.
Public shipment tracking
Customer portal access
Shipment milestone visibility
Carrier identity and compliance review
Documentation access
Reporting and analytics
Tools support the process. Responsibility still belongs to the people managing the freight.
Qualified capacity and clear expectations
Strong customer service depends on strong carrier relationships.
TWG works with qualified carriers that communicate clearly, protect the freight, meet service expectations, and provide accurate documentation.
Highway supports TWG’s carrier identity verification, onboarding, vetting, and compliance process. TWG then evaluates the carrier against internal, customer, lane, equipment, and shipment-specific requirements.
Secure onboarding
All new carrier setup is completed through Highway.
Clear expectations
Written rate confirmations, tracking requirements, and documented approvals.
Accountability
Professional treatment and clear standards on both sides of the relationship.
Built for the long term
The goal is not simply to win the shipment.
TWG works to become a useful extension of the customer’s operation.
That means learning the freight, understanding the business behind it, improving the working process, communicating honestly, and helping customers make better transportation decisions over time.
Clear expectations
Responsive support
Honest pricing conversations
Operational visibility
Continuous improvement
Accountability when service changes
How we expect to work
Values that should be visible in the service.
Ownership
Take responsibility for the shipment, the communication, and the next practical step.
Integrity
Provide accurate information, honest answers, and clear expectations.
Responsiveness
Address questions and exceptions while the information is still useful.
Respect
Treat customers, carriers, employees, and service partners professionally.
Improvement
Learn from performance, mistakes, data, and changing customer needs.
Reliability
Follow through on commitments and communicate early when circumstances change.
The people behind TWG
A team built around service and execution.
TWG brings together leadership, operations, sales, customer support, technology, finance, and administrative experience to support customers and carriers throughout the transportation process.
Matt Wicker
Owner & CEO
Matt leads TWG’s customer relationships, company strategy, operations, technology, and long-term growth. His approach is grounded in practical execution, direct communication, and building lasting partnerships with customers, carriers, and employees.
Operations
Shipment planning, execution, tracking, exception management, and customer communication.
Customer & Carrier Support
Responsive service, documentation, onboarding coordination, billing support, and relationship management.
A practical difference
Freight service should feel personal without depending on guesswork.
We stay involved
Customers should not need to restart the conversation every time a shipment changes.
We evaluate the complete shipment
Rate, timing, equipment, handling, carrier fit, and risk should be considered together.
We communicate meaningful information
Updates should explain what happened, what it affects, and what comes next.
We use technology deliberately
Tools improve visibility and execution without replacing human accountability.
We value long-term relationships
Partnerships improve through trust, performance review, and shared expectations.
We address difficult freight
Complex, urgent, specialized, and non-routine shipments often require the most planning.
TWG at a glance
Company information
The Wicker Group LLC
Brand: TWG Logistics
Headquarters: Gilbert, Arizona
Contact
2162 E Williams Field Rd.
Suite 111
Gilbert, AZ 85295
(480) 253-9277
support@twg-logistics.com
Authority
MC-1473525
FF-29479
USDOT-3209978
SCAC-WGLY
Services
Brokerage, forwarding, warehousing coordination, shipment visibility, and logistics consulting.
Questions about TWG
Frequently asked questions
Is TWG a carrier?
TWG is a freight broker and freight forwarder. Transportation is performed by qualified motor carriers and service providers selected for the shipment requirements.
Where is TWG located?
TWG is headquartered in Gilbert, Arizona and supports customers and freight movements across the United States and internationally.
What types of freight does TWG handle?
TWG supports truckload, LTL, expedited, specialized, cross-border, air, ocean, warehousing, distribution, and logistics-consulting needs.
Does TWG specialize in aviation and aerospace?
Aviation and aerospace are important areas of experience for TWG, including routine, specialized, high-value, and time-critical freight.
Can TWG support customers outside Arizona?
Yes. TWG manages freight across national lanes and broader domestic and international networks.
Does TWG offer public shipment tracking?
Yes. Active TWG shipments can be searched through the public tracking page without a customer login.
How does TWG qualify carriers?
TWG uses Highway for carrier identity verification, onboarding, vetting, and compliance, together with internal, customer, and shipment-specific review requirements.
How do I request a quote?
Submit the website quote form with the origin, destination, timing, commodity, weight, dimensions, equipment, and any special shipment requirements.
Start a conversation
Looking for a more accountable freight relationship?
Tell us what your operation needs, where the current process creates friction, or what shipment needs to move. TWG will review the details and help identify a practical next step.