Request a Freight Quote
Send the origin, destination, timing, commodity, weight, dimensions, and service requirements for a new shipment.
Request a QuoteReach the right TWG team
Tell us what you need help with.
Whether you are requesting pricing, checking an active shipment, looking for carrier support, or starting a broader conversation, TWG will help direct your request to the appropriate team.
Shipper support, active shipment assistance, carrier questions, billing inquiries, and general business requests.
Choose the right path
Support without the runaround.
New freight quotes
Active shipment help
Carrier support
General inquiries
Start with the request
The fastest response begins with the right destination.
Active Shipment Support
Contact TWG regarding an active shipment, pickup, delivery, delay, tracking issue, or documentation need.
Request Shipment SupportCarrier Support
Contact TWG regarding an active load, rate confirmation, accessorial, paperwork, invoice, or payment question.
Contact Carrier SupportGeneral Business Inquiry
Reach out regarding partnerships, customer programs, consulting, media, vendors, or other business needs.
Send a General InquiryCustomer tools
Need shipment information right now?
Public Shipment Tracking
Check the current status of an active TWG shipment without signing in.
Track a ShipmentClient Portal
Access broader shipment information and available customer documentation through the authenticated client portal.
Customer PortalTracking detail depends on shipment status, carrier reporting, connected tracking sources, and available location data.
TWG contact details
General contact information
The Wicker Group LLC
2162 E Williams Field Rd.
Suite 111
Gilbert, AZ 85295
Phone & Email
Office Hours
Monday through Friday
5:30 a.m. – 5:30 p.m. Arizona time
After-Hours Support
Active-shipment after-hours instructions are provided through the assigned TWG contact or shipment documentation.
New and existing customers
Freight support for shippers.
Contact TWG for new pricing, recurring lanes, urgent freight, active shipment support, customer onboarding, documentation, billing, or service review.
New freight quotes
Recurring lanes
Expedited shipments
Specialized freight
Cross-border transportation
Air and ocean freight
Warehousing and distribution
Logistics consulting
Active shipment questions
Billing and documentation
Carrier support
New carrier setup must be completed through Highway.
TWG does not accept carrier packets by email. All new carrier onboarding, identity verification, vetting, and compliance review must be completed through Highway.
Contact Highway for
Carrier onboarding assistance, Highway account access, identity verification, authorized-user issues, and platform or submission problems.
service@highway.com
906-HIGHWAY
Contact TWG for
TWG approval status, active shipment support, rate-confirmation questions, tracking issues, accessorial requests, POD or document questions, invoice or payment research, and suspicious activity involving TWG.
Contact TWG Carrier SupportHelp us route your request
Select the issue that best matches your need.
Shipping and Operations
- New quote
- Active shipment
- Pickup or delivery issue
- Tracking problem
- Appointment change
- Freight exception
Customer and Billing Support
- Customer invoice
- Shipment documentation
- Proof of delivery
- Account question
- Portal access
- Service concern
Carrier Support
- Active TWG load
- Rate confirmation
- Accessorial approval
- Carrier paperwork
- Carrier invoice
- Payment status
General Business
- Partnerships
- Consulting
- Vendor inquiry
- Employment inquiry
- Media or marketing
- Other request
Send a message
Contact TWG
Select the request type and provide enough detail for the appropriate team to respond.
Active freight
Include the shipment number when timing matters.
For active shipment issues, include the TWG shipment number, current location when known, facility contact, timing impact, and the action needed.
TWG shipment number
Pickup or delivery location
Appointment time
Current status
Driver or carrier information
Description of the issue
Time-sensitive deadline
Best callback number
Fraud and identity protection
Verify unusual TWG communication before acting.
Contact TWG immediately if you receive a suspicious rate confirmation, payment request, carrier packet, pickup instruction, email-domain variation, or request to change banking information.
Communication from a non-TWG email domain
Requests to rebroker or transfer a shipment
Unusual payment or banking changes
Conflicting pickup information
Requests for sensitive information through unsecured channels
A rate confirmation that cannot be verified
Someone claiming to represent TWG without matching contact details
New carrier onboarding must be completed through Highway. TWG does not accept emailed carrier packets.
Contact and support questions
Frequently asked questions
Where should I send a freight quote request?
Use the website quote form and include the origin, destination, ready date, commodity, weight, dimensions, equipment, and any special requirements.
Can I track a shipment without contacting TWG?
Yes. Active TWG shipments can be searched through the public shipment-tracking page.
Where should carriers complete setup?
All new carrier onboarding and setup must be completed through Highway. TWG does not accept carrier packets by email.
Who helps with Highway onboarding problems?
Contact Highway’s dedicated carrier-service team at service@highway.com or 906-HIGHWAY.
Who should I contact about an active carrier load?
Use the assigned TWG operational contact or submit a carrier-support request with the TWG shipment number.
Where should carriers send invoice or payment questions?
Submit a carrier-support request with the carrier legal name, MC number, TWG shipment number, invoice number, invoice date, and amount.
How do I report suspicious communication?
Use the suspicious-activity contact option and include the sender, email address, phone number, documents, and shipment details when available.
Where is TWG located?
TWG is headquartered at 2162 E Williams Field Rd., Suite 111, Gilbert, Arizona 85295.
Start the conversation
Not sure which contact path to use?
Send your request to the general support team and include as much relevant information as possible.